What is Your Cancellation Policy?
We understand that emergencies sometimes do arise unexpectedly. If you need to cancel a housecleaning appointment, we request that you give us 24 hours notice; otherwise, Advanced Green Cleaning reserves the right to charge for a full cleaning and at minimum will charge a $30.00 fee.
When you decide to take some time off, and it occurs during your scheduled cleaning times, please let us know if you wish to skip a service appointment, as someone else may want your time slot while you are away.
As we all know, the weather can be unpredictable. If we decide not to venture out, you will receive a timely phone call, and we will re-schedule your cleaning as soon as possible. We also request that you clear your driveways and sidewalks for our safety.
The first one is on us, however, all subsequent occurrences will be billed as a cancellation. We make every effort to contact you in the event of a lockout, to prevent additional charges.
What Forms of Payment do you Accept?
We accept cash, check, credit cards (Visa, MasterCard, American Express, Discover), and PayPal. Payment is due at the time of service unless other billing arrangements are made in advance.
What is Your Policy Concerning Gratuities?
Advanced Green Cleaning cleaning technicians take great pride in their ability to provide top quality service. While gratuities are genuinely appreciated, they are not a requirement. Any gratuities may be included in your payment or given directly to your cleaning technician(s) for that personal touch.
Do you Provide References?
Yes, Advanced Green Cleaning would be more than happy to provide you with a list of references and contact information to allow you to inquire of their experience with Advanced Green Cleaning.
Can I Hire One of Your Maids Directly to Perform Cleaning or Any Other Services?
Assembling exceptional teams such as the ones found at Advanced Green Cleaning requires an extensive investment of resources. Our employees are required to complete a non-compete agreement which prohibits them from providing services to our clients outside the scope of their employment with us. Should you want to hire one of our team members exclusively, there is a referral fee of $3,500 that is due within thirty days of notification from Advanced Green Cleaning.
We discourage solicitation of our employees directly, should you wish to discuss such an arrangement, please contact us directly.